Paper Details

The main motive of this research is to explore the competencies level of quality assurance officers in the Malaysian electronic industry needed in the quality 4.0. In order to adopt the relevance of this study, the case study has been carried out in the southern Malaysia in the electronic industry. In doing so the main objective of the study are what are the changes in the technological shift anticipated to affect the future roles in the quality of industry 4.0? What are the competency breach in between the future and current responsibilities of quality assurance officers? What are the practices and perspectives connected to quality roles? How can these identified gaps be closed to reach the quality difficulties of industry 4.0? Moreover, the research methods used in this research is based on comprehensive literature review on the technological shift in the industry 4.0 as well as the effects on quality role together with competencies which might be needed in the future. Document review was also used in this study to examine the current roles of quality assurance officers in the electronic industry. The empirical information was collected based on surveys carried out on the 64 quality assurance officers with a 98% response. Interviews were also conducted. The results of research found out that quality assurance officers needed media and technical skills in order to interpret huge volumes of information from the procedure in order to make tactical decisions.

Competencies, technological shift, practice and perspectives, media and technical skills, tactical decisions.