Paper Details

E-commerce or electronic commerce is the buying and selling of goods and services, or the transmitting of funds or data, over a network. E-Commerce is done through a variety of applications, such as website, Email, mobile app, social media etc. Consumer awareness regarding E-Commerce is about making the consumer aware of online transaction and information security. Information security is a huge concern for online customers regarding their personal information that is being processed by gateway for execution of the transaction. Most consumer purchase their products without reading the privacy statement or taking adequate precautionary measures such as only accessing securing sites when engaging in online transactions. Customer's awareness is an important factor to reduce the cybercrime by knowing the difference between web spoofing and phishing. When a customer submit or transmit data over internet, he/she must have the proper knowledge whether the website (website or Email or the mobile app) is original or phishing. To reduce cyber-attack users should regularly clear their caches, cookies etc., and mobile phones or other devices should not hand over to others. Moreover the most crucial data, such as OTP, or other personal information should not enclose to others. Regarding the consumer awareness on E-Commerce, government or other institution have to arrange some seminar time to time in all over the India about security and its functionality.

E-commerce, Customer’s Awareness and Satisfaction, Precaution, Security and Trust.