Paper Details

No one gives a given leadership trait much thought until the you-know-what hits the fan. Crisis management is the quality I’m referring to. True catastrophes, however, are exceedingly uncommon. They are the leadership’s black swans. A deep confidence in the value of leadership is matched by rapid and frequently superficial appraisals of leadership effectiveness. Such evaluations are seldom more timely than in the aftermath of crises and tragedies. These evaluations must be superficial since we, the general public, can only rate leaders based on what we see. While symbolic performance is crucial, even if simply to arouse the public, it is not the only performance dimension by which crisis leadership should be judged. Leadership is crucial, and a leader’s performance under difficult circumstances is crucial. Leaders must look beyond the box to solve a problem, not only in a crisis, but in general. Purpose: - The purpose of this research article is to highlight that efficient leaders are important and what leaders do to handle crisis, so my paper try to explore how during crisis like COVID for an example response plan of leaders are not predefined rather behaviour and mindset comes to fore. Design/Methodology/Approach :- The research follows a generic qualitative inquiry approach fashioned after Stebbins (2001) work on exploratory research. This methodology captures leader’s perspective through semi structured interviews (Mishler, 1986). This paper presents valuable insights on Crisis Management by studying what different leaders from varied fields and domain who are success in handling crisis as leaders in their own ventures or organization do to effectively manage crisis. A case study approach is used in my paper where certain leaders performance strategy for handling crisis will be generalized to serve the larger group. Originality/value :- In this regard, this study will be useful for understanding the importance of leaders in crisis as they owe their people a clear sense of direction and this paper may help other leaders to add new knowledge, insights from other efficient leaders and their perspective to refer.

Key Words: crisis management, black swans, crisis leadership, leadership effectiveness.