Paper Details

This research delves into the interconnected relationship between guest feedback and the pivotal role played by Human Resources (HR) in enhancing training programs within hotels. The hospitality sector, particularly hotels, is renowned for its unwavering dedication to delivering exceptional guest experiences. This necessitates a highly skilled workforce that undergoes continuous refinement through effective training. This study investigates how HR practices and guest feedback mechanisms contribute to the ongoing enhancement and adaptation of employee training programs in the hospitality industry. Utilizing a secondary data analysis methodology, this research draws on existing data sources, studies, and reports to compile and synthesize insights regarding the complex interplay between guest feedback, HR practices, and the refinement of training programs within the hotel industry. It leverages a diverse array of knowledge and findings from various research studies and surveys to construct a comprehensive understanding of the indispensable role that HR plays in shaping training programs to meet the ever-evolving expectations of guests. The results of the secondary data analysis substantiate the positive impact of training on the three crucial dimensions of employee performance: productivity, service quality, and job satisfaction. These consolidated findings underscore the vital role of training programs in nurturing a workforce capable of consistently delivering excellence and meeting the exact standards set by hotel guests. In today's dynamic and highly competitive business environment, hotels operate within a framework marked by swift technological advancements, economic fluctuations, and evolving political landscapes. This analysis highlights the paramount importance of human resources as a key driver of success and an essential instrument for achieving organizational goals and objectives. The synthesized insights underscore the need for hotels to proactively adapt their employee training strategies, ensuring their workforce remains in a state of constant evolution to effectively respond to the rapid changes in the competitive environment (Aboyassin& Sultan, 2017).

Guest feedback, Human Resources (HR), Training programs, Hospitality industry, Employee performance,Service quality, Job satisfaction, Employee development.