Paper Details

The hospitality industry, particularly in metropolitan hubs like Kolkata, faces a persistent challenge in retaining skilled human resources. High attrition rates disrupt organizational continuity and reflect underlying gaps in employer-employee relationships. This study, titled "Bridging the Attrition Gap: The Impact of HR Strategies on Employer-Employee Relations in FHRAI-Registered Hotels in Kolkata," seeks to explore the critical link between HR practices and employee retention in the context of FHRAI-affiliated hotels. The research investigates how current human resource management (HRM) strategies affect employee satisfaction, engagement, and loyalty. Through a mixed-method approach—combining quantitative surveys with qualitative interviews—data is collected from HR professionals, managerial staff, and frontline employees across selected FHRAI-registered hotels in Kolkata. The study critically examines areas such as recruitment and onboarding, performance management, career development, work-life balance, and employee recognition systems. Initial findings suggest that inconsistent HR implementation and lack of personalized engagement contribute significantly to turnover intentions. Conversely, hotels that have adopted proactive HR practices tend to enjoy stronger employer-employee bonds and lower attrition rates. The paper argues that a strategic overhaul of HR practices is essential for sustainable talent retention in the hospitality sector. By offering practical insights and policy recommendations, the study aims to aid hotel management and HR departments in aligning organizational goals with employee well-being. This alignment is key to fostering a resilient and motivated workforce in Kolkata’s dynamic hotel industry.

Employee Attrition, Human Resource Practices, Hospitality Industry, Employer-Employee Relations.