Paper Details

The role of the General Manager (GM) in the hotel and restaurant industry is pivotal in ensuring operational efficiency, service excellence, and overall profitability. A GM serves as the strategic leader responsible for planning, organizing, staffing, directing, and controlling all aspects of the establishment’s operations. Their duties extend from financial management and human resource development to maintaining guest satisfaction and ensuring compliance with safety and quality standards. In an increasingly competitive hospitality environment, the GM also plays a critical role in innovation, marketing, and sustainability initiatives. This study highlights the multifaceted responsibilities of a General Manager and their contribution to achieving organizational goals, employee productivity, and enhanced customer experiences.

General Manager, Hotel Management, Restaurant Management, Guest Satisfaction, Strategic Planning