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Volume 07, Issue 04
Frequency: 12 Issue per year
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ISSN Number:
2582-8568
Journal DOI No:
03.2021-11278686
Title:
Technological Disruption and Sustainability in Hospitality: An Empirical Study of Emerging Trends and Their Impact on Customer Satisfaction
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Cite this Article:
,
Technological Disruption and Sustainability in Hospitality: An Empirical Study of Emerging Trends and Their Impact on Customer Satisfaction, International Research Journal of Humanities and Interdisciplinary Studies (www.irjhis.com), ISSN : 2582-8568, Volume: 07, Issue: 04, Year: April 2026, Page No : 111-115,
Available at : http://irjhis.com/paper/IRJHIS2604010.pdf
Abstract:
The hospitality industry is undergoing a paradigm shift driven by digital transformation, sustainability imperatives, and evolving consumer expectations. This study investigates the impact of emerging trends—artificial intelligence, sustainability practices, cloud kitchens, and immersive technologies—on customer satisfaction. A structured survey (n = 150) was conducted among hospitality consumers. Statistical techniques including regression analysis and ANOVA were applied. The findings reveal that digital technologies and personalization significantly influence customer satisfaction, while sustainability practices enhance customer loyalty. The study contributes to existing literature by integrating technological and environmental dimensions into a unified hospitality framework.
Keywords:
Hospitality Industry, Artificial Intelligence, Sustainability, Customer Satisfaction, Cloud Kitchens, Metaverse
Publication Details:
Published Paper ID: IRJHIS2604010
Registration ID: 22337
Published In: Volume: 07, Issue: 04, Year: April 2026
Page No: 111-115
ISSN Number: 2582-8568
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