Paper Details

Digitization means the transformation of data and information into a digital structure with the reception of innovation. Banks are taking huge steps towards digitization in order to cope up with the competition and deliver the maximum services to its customers. Digitization saves time, effort, cost, and repetition of work. It streamlines process easily with the help of modern e-banking services. Present study is survey based on usage of modern e-banking services like- QR code, UPI payments, Google pay, Phone pay etc. Researcher’s objective is to identify usage and awareness of modern services provided by banks to their customer. The study concludes that, majority of respondents are utilizing modern e-banking services with its smartphone and there is good future for future technology like digital currency, block chain technology in banking sector. Along with modern banking services customers are too literate, aware and tech savvy.

Digitization, service delivery, streamline process, modern e-banking service, digital currency, block chain technology.