Paper Details

The tourism industry is one of the most rapidly growing service industries in the world, and it is largely driven by the hotel industry. Hotels provide a home away from home for travelers, offering them a comfortable and safe place to stay while they explore new places. The hotel industry has been instrumental in driving growth in the tourism sector, as it provides travelers with a range of services such as accommodation, food and beverage services, entertainment, and other amenities. As more people travel around the world for leisure or business purposes, hotels are becoming increasingly important to ensure that travelers have an enjoyable experience. The hotel industry is highly dependent on customer satisfaction for its revenue. The quality of service provided by hotels plays a major role in determining the level of customer satisfaction. Customers expect to receive high-quality services from hotels, and if they are not satisfied with the services, they will not return to the hotel or recommend it to others. Therefore, it is important for hotels to ensure that their services meet the expectations of their customers in order to maximize their revenue. This study aims to explore the relationship between hotel size and the perceived service quality by customers in Sindhudurg District. The research will focus on understanding how hotel size affects the hotel service quality and how this can be used to enhance customer satisfaction. The findings of this study will provide valuable insights into the factors that influence customer satisfaction in hotels, which can be used by hotel owners and managers to improve their services.

Hotel Service Quality, Customer Expectations, SERVQUAL, Customer Perception, Dimensions of Service Quality, Sindhudurg District, Hotel Size