Paper Details

Today's trade environment is supplementary challenging and competitive than ever. Patron service is measured a fundamental piece of every business and determines the potential of every institute. Owing to the insubstantial environment of service, it is complicated for companies to investigate how clients evaluate and perceive the preferred outcome of service. The purpose of this study is to inspect how tune-up quality affects customer fulfillment. Customer satisfaction is result increased service company revenue and improved service quality. Qualitative research methods are used to conduct this research. Primary research is selected by conducting interviews and questionnaires with bank customers. This study examines the force of superiority on satisfaction, focus on the affiliation between customer satisfaction and service quality and how quality can improved in overhaul organizations. The SERVQUAL Service quality model is used to analyze client perceptions of service value determinants. A total of 135 customers of major banks in the city of Dapoli were investigated. Empirical analysis is performed by SPSS.

Service Quality, Customer Satisfaction, SERVIQUAL Model