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ISSN Number:
2582-8568
Journal DOI No:
03.2021-11278686
Title:
An Effect of Covid-19 Pandemics on Mobile Banking Services with Reference to Sangli City, Maharashtra
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Cite this Article:
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An Effect of Covid-19 Pandemics on Mobile Banking Services with Reference to Sangli City, Maharashtra, International Research Journal of Humanities and Interdisciplinary Studies (www.irjhis.com), ISSN : 2582-8568, Special Issue, August 2021 International Conference Organized by V. P. Institute of Management Studies & Research, Sangli (Maharashtra, India), Page No : 08-15,
Available at : http://irjhis.com/paper/IRJHISICPC210802.pdf
Abstract:
Mobile banking services in COVID 19 pandemics plays an important role for the banking sector. Present study is based on the effect of COVID 19 on the mobile banking services with reference to Sangli city. A sample of 76 respondents from Sangli city, Maharashtra was analyzed. Majority of the respondents are graduate and post graduate and age between 20 to 30 years. The findings suggested that, majority of the respondents (75.98%) are very much satisfied with the mobile banking services provided by their respective nationalized and private sector banks. Further it is also observed that, in a pandemic situation banks were provided “good” services (43.42% response), better services (32.56% response), excellent services (21.38% response) and poor services (2.63% response). Perceived usefulness and perceived ease of use have a significant positive influence on the usage of mobile banking during COVID-19 pandemics. Based on the respondent’s opinion the study presents some limitations and furtherscope for the research.
Keywords:
COVID 19 pandemics, Cost of services, Mobile banking, Nationalized and Private sector banks, Security, Sangli
Publication Details:
Published Paper ID: IRJHISICPC210802
Registration ID: 20353
Published In: Special Issue, August 2021 International Conference Organized by V. P. Institute of Management Studies & Research, Sangli (Maharashtra, India)
Page No: 08-15
ISSN Number: 2582-8568
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